Privacy Policy
Last Updated: July 15, 2026
mhetLabs ("mhetLabs," "we," "us," or "our") is committed to protecting the privacy of everyone who uses our websites, platforms, and services (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a) Information You Provide Directly
- Name, email address, phone number
- Institution/association name, matriculation or membership number
- Payment-related information necessary to process dues, fees, or event ticket payments
- Any other information you voluntarily submit through forms, dashboards, or communication with us
b) Information Collected Automatically
- IP address, browser type, device information
- Pages visited, time spent on the platform, and general usage patterns
- Cookies and similar tracking technologies (see Section 5)
c) Information from Third Parties
- Where our Services are used to process payments, our third-party payment processors provide us with transaction confirmations, amounts, and status (we do not store your full card or bank details — this is handled directly and securely by our licensed payment processing partners)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platforms and dashboards
- Process dues, fees, and event payments on behalf of institutions and associations
- Generate receipts, payment records, and reports for institutions and their members
- Communicate with you regarding your account, payments, or updates
- Improve, secure, and troubleshoot our Services
- Comply with legal obligations under Nigerian law
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- The institution or association you are a registered member of, to the extent necessary for them to manage their dues, records, and communications
- Licensed, regulated payment processors, solely for the purpose of completing transactions
- Service providers who support our technical infrastructure (e.g. hosting providers), under obligations to protect your data
- Regulatory or law enforcement authorities, where required by law
Any third party we share information with is required to handle it securely and only for the purpose for which it was shared.
4. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our platforms may use cookies and similar technologies to improve your experience, remember your preferences, and understand how our Services are used. You can control cookie preferences through your browser settings, though disabling cookies may affect certain features of the Services.
6. Data Retention
We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Payment and financial records may be retained for longer periods where required for accounting, audit, or legal purposes.
7. Your Rights
In accordance with the Nigeria Data Protection Act and applicable regulations, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to our legal and legitimate business obligations
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been mishandled
To exercise any of these rights, please contact us using the details in Section 10.
8. Children's Privacy
Our Services are intended for use by students, staff, and members of partner institutions. We do not knowingly collect personal information from children under the applicable minimum age without appropriate consent, and any such data discovered will be deleted promptly upon notice.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: